Shipping policy
At Serynva, we are committed to delivering your order with care, efficiency, and transparency. Every order is carefully prepared to ensure it arrives safely and in excellent condition.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been prepared and quality-checked, it will be shipped promptly. You will receive a confirmation email with tracking information as soon as your order is dispatched.
During high-demand periods, processing times may be slightly extended.
Shipping & Delivery
We offer free worldwide shipping on all orders.
Estimated delivery time: 3–5 business days
All orders include reliable, fully tracked delivery from dispatch to arrival.
Delivery time begins once your order has been shipped.
Important Notes
- Business days do not include weekends or public holidays
- International orders may be subject to customs processing, which can occasionally cause minor delays
- Delivery times are estimates and may vary slightly depending on location, carrier activity, and demand
- All orders include tracking information
Tracking Your Order
Once your order ships, you will receive a tracking number by email. You can use this to monitor your shipment in real time.
If you do not receive tracking within 5 business days of placing your order, please contact us through our store’s contact form.
Incorrect Address Information
Please make sure your shipping address is correct before placing your order.
Serynva is not responsible for orders shipped to incorrect addresses. If you notice an error, please contact us immediately through our store’s contact form. We cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact us through our store’s contact form. We will work with the carrier to help resolve the issue as quickly as possible.
Your satisfaction is important to us.